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ERICKA NORMAN, MS, BBA
Web Portfolio: http://www.erickas.net
EXPERIENCE
- Rich Media Strategy at Dell, Inc, Austin, TX 11/2007 - Present
- Rich Media Strategy
- Rich Media strategy; including vision, process design, implementation, promotion strategy, and project management
- Developed and manages a virtual team for rich-media content creation, published online
- Led Six Sigma Green Belt project: Online tutorials for customers
- Global Commercial eResolution
- Provides strategic direction for evolution of the support.dell.com site with a commercial business focus
- Representative for Global Commercial eResolution/Contact Prevention team, at large-scale tool replacement planning project
- Project Management Advisor at Dell, Inc, Austin, TX 06/2006 - 11/2007
- Commercial eResolution
- Participant in FY09 Planning: online commercial projects, online ProSupport
- Provides strategic direction for evolution of the support.dell.com site with a commercial business focus
- Rich Media Strategy
- Developed and manages a virtual team and processes for rich-media content creation and maintenance being published on support.dell.com
- Project Manager for Spherion at Dell, Inc, Austin, TX 11/2006 - 06/2007
- Enterprise Self-Service
- Responsible for documenting, designing and managing Enterprise Self Service metrics and internal presentations for support.dell.com
- Provides strategic direction on the evolution of the site design in accordance with latest industry design trends
- Technical consulting for the Enterprise Command Center
- Owner / Manager - Ericka’s Softouch, Austin, TX 05/1994 - Current
- Web Application Development
- Managed up to 15 individuals motivating them to complete tasks effectively and efficiently throughout full project-life cycles
- Performed aspects of small business development successfully
- Designed, developed, and maintained web applications pleasing clients
- Consulted with customers to gather requirements and plan effective web pages and applications
- Project Manager / Producer - TALH
- Managed and inspired a 10+ team, resulting in the successful completion of a shipped CD-ROM
- Developed over 275 html pages, including photographing and editing images, multimedia files, and additional software and features for the final shipped product
- Researcher
- Project Positions - Accenture / Big Insurance Company, Bloomington, IL 07/2005 - 02/2006
- Platform Lead, for a program of about 30 geographically dispersed projects and 50-100 developers
- As a sub-team leader planned, organized, and implemented a large and successful migration effort
- Implemented industry-standard quality processes across the program, leading to a 20% reduction in defects in a multi-tier SOA and legacy environment
- Performed problem resolution through group discussions and acted as a stakeholder in enterprise-wide groups, resulting in early identification of dependencies and issues
- Promoted consistency by implementing new processes, redefining standard operating procedures, and approving deviations from deliverables, leading to faster development and testing cycles
- Interpreted and set up software metrics reports, in one case, reducing redundancy and offshore turnaround
- Organized and delivered regular technical presentations and discussions with developers, in order to resolve issues and provide training
- Build Master
- Performed VB and JAVA WebSphere builds in clean environments for the enterprise customer relationship management department, leading to
discovery of dependencies and issues prior to code drops
- Identified of code merges between projects early, resulting in no code
overlays during final drops
- Provided insight and helped set-up offshore team communications, leading
to more standard time-turnarounds and better results with
standardized processes and forms
- Coordinator & Systems Analyst
- Coordinated documentation, testing, and resource allocation successfully
- Created documents, code and issuance deliverables, keeping the
development life-cycle on track
- Mentor
- Consulting position; project mentor for VB development
- Systems Analyst
- Assisted with the planning and development of an enterprise wide security application
- Effectively communicated progressive elaboration of project requirements and issues with a geographically dispersed team through regular communication and feedback
- Financial Systems Research Group - Bond University, QLD, Australia, 9/2002 - 8/2003
- Administrative Assistant - ASEP-TECH, Austin, TX 06/1993 - 01/2000
EDUCATION
- Master of Science - Information Technology - Bond University QLD, Australia, August 2003
- Dissertation (presentation): When Companies Fail: Predicting Bankruptcy and the Return on Investments to Shareholders after Chapter 11 (Using Statistical and Soft Computing Methods)
- Publications / Conferences
- K. Kumar, C. Tan, E. Norman, V. Torbey, D. Drew “Using Soft Computing Techniques to Create a Hybrid Model for Predicting Chapter 11 Return to Shareholders”: CIMCA, pp845-854, Gold Coast, QLD, Australia (July 2004).
- K. Kumar, C. Tan, E. Norman, V. Torbey, D. Drew. "Using Soft Computing Techniques to Create a Hybrid Model for Predicting Chapter 11 Return to Shareholders": accepted for presentation and publication at the International Conference on Intelligent Agents, Web Technologies and Internet Commerce - IAWTIC'2004, Gold Coast, QLD, Australia (July 2004).
- Experience
- Teaching assistant/instructor for Artificial Intelligence
- Guest lecturer in Artificial Intelligence and Web Site Development
- Research assistant
- Bachelor of Business Administration - Management Information Systems - University of Texas at Austin Austin, TX, December 2001
- Texas Academy of Leadership in the Humanities - Lamar University Beaumont,TX, May 1997
- The Texas Academy of Leadership in the Humanities (TALH) is a program in which qualified high school juniors enroll as full-time university students and receive high school credit simultaneously.
SKILLS
- Communication: Effective verbal and written communication with both technical and non-technical individuals, Technical writer, Develops presentations, Delivers presentations, Officiates meetings
- Soft Skills: Strong work ethic, Takes on Responsibility, Leader, Self-starter, Team Player, Problem Solver, Attentive to Detail, Resourceful, Decision-Making, Quick Learner
Data Analysis: IBM Data Miner, SPSS, Excel, Neuralyst, See5, Cubist, PolyAnalyst, CTree
- Programming / Web Design: Database Design (Access, MySQL, some DB2), JavaScript, Visual Basic Applications, Visual Basic, ASP, C++, BASIC, PHP, HTML, DHTML
- Office Software: MS Project Management Software, Desktop Publishing, Statistics software, Business Process Redesign and Modeling software (Holosofx’s Workbench), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), WordPerfect / Presentations, Microsoft NetMeeting, NetOp, SnagIt
MEMBERSHIPS
REFERENCES
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